Terms of service

These terms govern your use of this website and, unless a written proposal, scope of work or agreement states otherwise, the services provided by AK Digital Marketing Solutions (“we”, “us” or “the studio”).

By using this website, sending an enquiry or engaging us, you agree to these terms. A written agreement or accepted proposal for a project takes priority where it conflicts with these general terms.

Each engagement begins with a written scope describing the agreed deliverables, timeline, responsibilities, fees and assumptions. The agreed scope is the source of truth for what is included.

Requests outside the agreed scope may require a revised quote, timeline or written change request. We will discuss that before starting the additional work.

• Quotes apply only to the scope and validity period stated in the quote. A project starts after the agreed initial payment or purchase order, where one is required by the scope.
• Payment dates, milestones, late-payment terms and any recurring fees are set out in the accepted proposal or invoice. We may pause work after reasonable notice when payment is overdue.
• Third-party costs — including advertising spend, domains, hosting, licences, stock media and software subscriptions — are separate from our fees unless the written scope says otherwise. Wherever practical, these are paid directly by you to the provider.
• All fees are exclusive of applicable taxes, including GST, unless the quote expressly states otherwise.

Timely delivery depends on both sides. You agree to:

• Provide accurate content, approvals and access credentials within the timelines agreed in the project plan.
• Ensure that material you supply — including text, images, logos, data and account access — may lawfully be used for the project.
• Designate a person authorised to give instructions and approve work. Delays in approvals or materials may move delivery dates.

We use reasonable skill and care when planning and managing digital marketing work. Search engines, advertising platforms, social networks and marketplaces are independent third parties whose algorithms, policies, approvals, outages and account decisions are outside our control.

We do not guarantee a particular search ranking, traffic level, lead volume, advertising approval, revenue result or platform outcome. Advertising spend is charged by the relevant platform, and platform terms apply to your use of that account.

You remain responsible for the legality, accuracy and substantiation of claims made about your business, products and services. We may decline content or campaigns that appear unlawful, misleading or inconsistent with platform policies.

Once all agreed fees for the relevant deliverables are paid, you receive the rights expressly stated in the written scope for bespoke work created for you. This commonly includes approved designs, website code and final content, subject to third-party licence terms.

Our pre-existing tools, templates, methods, libraries, know-how and reusable components remain ours. We may use non-confidential completed work in our portfolio unless the written scope says otherwise.

Both sides will keep non-public business, technical and commercial information received through an engagement confidential and use it only to perform or receive the services. This does not apply to information that is public through no breach, independently developed, lawfully received from another source or required to be disclosed by law.

Either side may end an engagement in line with the notice period set out in the written scope. You remain responsible for fees and approved third-party costs for work completed up to the effective termination date.

We may suspend services after reasonable notice for non-payment, lack of required access or approvals, unlawful instructions, or a material breach of the agreed scope. On settlement of outstanding amounts, we will hand over completed deliverables as stated in the scope.

We will perform services with reasonable skill and care. Except where the law does not allow it, services and website content are provided without warranties beyond those expressly stated in a written scope.

To the maximum extent permitted by law, our total liability for a claim related to an engagement is limited to the fees paid to us for the specific services giving rise to that claim. We are not liable for indirect, incidental, special or consequential losses, including lost profit, lost revenue, lost data or loss arising from third-party platforms.

The website is provided for general information about our services. You may not copy, scrape, republish, interfere with, probe or misuse the site or its content without our written permission, except where the law permits it.

We may change, suspend or remove site content without notice. Links to third-party sites are provided for convenience and do not mean we control or endorse those sites.

Our handling of personal information is explained in the Privacy Policy. These terms are governed by the laws of India, and courts at Hyderabad, Telangana have jurisdiction over disputes, subject to any mandatory law that applies.

We may update these terms from time to time. The “last updated” date at the top records the latest version; continuing to use the website after an update means you accept the revised terms.